Shipping policy

All of our products are shipped from our warehouse via a secure, tracked shipping method.

UPDATE: Due to an exceptionally high volume of orders, our shipping times may be delayed by 4–5 days beyond our usual lead times. We’re working hard to get your order to you as quickly as possible and appreciate your understanding during this busy period.

Processing time

Please allow 1–3 business days for your order to be processed. Once your order is dispatched you will receive a tracking link by email.

Shipping costs

Free shipping on all orders over $150, to every country we ship to.
Orders under $150: $4.75 flat rate, worldwide.

Estimated delivery times

Country / Region	Delivery Time
North America	5–10 Business Days
Europe	5–10 Business Days
Oceania	5–10 Business Days
Asia	8–12 Business Days
Rest of the world	10–15 Business Days

Delivery times are estimates and begin once your order has been dispatched. During promotional periods, processing and shipping may take longer.

We ship on business days only (Monday to Friday, excluding public holidays). Orders placed at the weekend are processed the following business day.

Taxes and duties

Placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, please contact your country’s customs office.

New Canaan cannot be held responsible for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

For shipments to Mexico, Turkey, Chile and other South American countries, a Tax ID or recipient’s ID number is required. The recipient’s ID number must consist of 11 digits without spaces to ensure smooth customs processing.

Damaged shipments

In case your package arrives damaged as a result of shipment, please email support@newcanaan.shop within 5 business days and include photos of the damage so we can help you out further.

Order cancellation

If you wish to cancel an order after payment, please contact us and we will endeavor to assist you. However, we cannot guarantee cancellation, as orders are forwarded to the warehouse quickly. If processing or shipping has already taken place, we are regrettably unable to cancel the order, and you will need to return the item instead.